Frequently Asked Questions
How do we ensure security in the server?
Our server is monitored by various moderators throughout the day, as well as monitored by various bots that detect inappropriate or rule-violating behavior. Our server has been highly regarded for our lack of spam messages and solicitation of members.
When does my Premium Membership renew?
Memberships renew on the numerical day in which you started your membership.
(Ex: If your membership starts on January 1st, your next charge will be on February 1st.)
How can I manage my membership/subscription?
Membership details, such as update payment method, pause, and cancelation can be accessed here.
What is our cancelation policy?
If you decide to cancel your membership, you must do so at least 24 hours before your next payment is due. Subscription charges are not refundable once processed.
What happens if I file a chargeback with my bank?
Chargebacks result in an immediate and permanent ban from our server. Chargeback claims will be fought with evidence and will be submitted to your bank. If you have an issue, please contact a staff member first.